HR, IT & Operations comprises the human resources unit; technology & operations; transformation & productivity; purchasing, buildings and services; and corporate security. These units are the drivers of change, transformation and improvement in the Group’s efficiency and service quality.

In addition the Bank recently created a Transformation and Productivity unit, which will be in charge of designing and implementing business procedures.

The units under the Chairman's Area are responsible for developing the corporate governance model, supervising internal control and managing the Group’s intangible assets. They are: 

• General Secretary
• Chairman´s office
• Legal services, tax device, auditing and compliance
• General inspection
• Image & communication
• The BBVA Foundation
• Institutional affairs