LETTER FROM THE
CHAIRMAN
STRATEGY AND
ORGANISATION
1- BBVA Group Profile
2- BBVA Stakeholders:
Management and Dialogue
3- BBVA's Corporate Responsibility
Policy
4- Creating Value
DIRECT
STAKEHOLDERS
5- BBVA and its Stakeholders
6- BBVA and its Employees
7- BBVA and its Customers
8- BBVA and its Suppliers
OUR SURROUNDINGS
9- BBVA and the Environment
10- BBVA and Community Support
SUPPLEMENTARY
INFORMATION
11- Report Criteria
12- Stakeholder Engagement
Process
13- Assurance Report
14- GRI Indicators
15- The United Nations Global
Compact
16- The Millennium Development
Goals